Inside Sales/Customer Service

1st Shift, Full time
Milwaukee, WI, Waukesha, WI
Posted 9 months ago

We are looking for a motivated and well-spoken Inside Sales/ Customer Service Representative to join our team. The Inside Sales/ Customer Service Representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets.

To be successful as an Inside Sales/ Customer Service Representative you should be able to build instant rapport and achieve customer satisfaction. A top Inside Sales/ Customer Service Representative should also be very competitive and a good listener.

Job Responsibilities:

  • Communicating with customers, making outbound calls to potential customers, and following up on leads.
  • Understanding customers’ needs and identifying sales opportunities.
  • Answering potential customers’ questions and sending additional information per email.
  • Keeping up with product and service information and updates.
  • Creating and maintaining a database of current and potential customers.
  • Explaining and demonstrating features of products and services.
  • Staying informed about competing products and services.
  • Upselling products and services.
  • Researching and qualifying new leads.
  • Closing sales and achieving sales targets.

Job requirements:

  • High school diploma/GED.
  • Previous experience in an outbound call center or a related sales position preferred.
  • Proficiency in Microsoft Office and CRM software such as Salesforce.com.
  • Excellent communication skills, both verbal and written.
  • Good organizational skills and the ability to multitask.
  • Excellent phone and cold calling skills.
  • Exceptional customer service skills.
  • Strong listening and sales skills.
  • Ability to achieve targets.

Pay Rate: $11-16 per hour

Days/Hours (shift): Monday- Friday(8am-5pm)

*Hours are subject to change depending on work load, must be flexible.

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